FAQ
Orders & Shipping – FAQ
I JUST PLACED AN ORDER, WHEN WILL IT BE DELIVERED?
In most cases, your order will be delivered within the estimated timeframe mentioned on the product page.
However, delivery times may vary depending on courier services, location, weather conditions, and other external factors.
For the most accurate updates, please refer to your tracking information.
Kindly note that your order may arrive in multiple shipments. If you don’t receive all items in the first package, the remaining items will be delivered separately with an additional tracking number.
If your order has not arrived within the estimated time, or your tracking shows “delivered” but you haven’t received it, please contact our Customer Support within 10 days of placing your order.
I ENTERED AN INCORRECT ADDRESS
If you entered the wrong address, please contact us immediately.
You can reply directly to your order confirmation email or email us at:
info@toparabscents.com
We can update your address within 24 hours of placing the order.
CAN I CANCEL MY ORDER?
Orders can be canceled within 24 hours of placing them.
After this period, the order may already be processed and shipped.
MY ITEM ARRIVED DAMAGED
We carefully package all products to ensure safe delivery. However, in rare cases, items may be damaged during shipping.
If you receive a damaged item, please contact us at:
customercare@toparabscents.com
Include the following:
- Your order number
- A clear photo of the damaged item
Once verified, we will gladly send a replacement free of charge.
MY ITEM WAS DAMAGED AFTER USE
TopArabScents is not responsible for damages that occur after the product has been delivered and used.
We only cover items that arrive damaged or defective, which must be reported on the same day of delivery.
I WOULD LIKE TO RETURN MY ORDER
Please refer to our return policy for full details:
https://toparabscents.com/return-policy
NEED HELP?
If your question wasn’t answered here, feel free to reach out to us anytime:
Our team will get back to you within 24 hours
