Return & Refund Policy
Return & Refund Policy – TopArabScents
TopArabScents is a Kuwait-based e-commerce brand specializing in premium fragrances, fashion, and accessories. We are committed to ensuring customer satisfaction and providing a smooth return and refund experience.
TopArabScents is a Kuwait-based e-commerce brand specializing in premium fragrances, fashion, and accessories. We are committed to ensuring customer satisfaction and providing a smooth return and refund experience.
Returns
We accept returns on eligible items. Please review the product description on each item page to confirm if it qualifies for return.
Once you receive your order, we recommend inspecting all items carefully upon delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- Return requests must be made within the specified return period
We accept returns on eligible items. Please review the product description on each item page to confirm if it qualifies for return.
Once you receive your order, we recommend inspecting all items carefully upon delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- Return requests must be made within the specified return period
Damaged or Defective Items
Please inspect your order immediately upon delivery.
If your item arrives damaged or defective:
- You must report it within 24 hours of delivery
- Provide clear photos or videos showing the issue
- Include your order number in the report
Once verified, we will:
- Send a replacement free of charge OR
- Issue a full refund
Items must be returned in their original packaging to qualify.
Please inspect your order immediately upon delivery.
If your item arrives damaged or defective:
- You must report it within 24 hours of delivery
- Provide clear photos or videos showing the issue
- Include your order number in the report
Once verified, we will:
- Send a replacement free of charge OR
- Issue a full refund
Items must be returned in their original packaging to qualify.
Items Damaged After Delivery
TopArabScents is not responsible for damage caused after delivery due to misuse, improper handling, or normal wear and tear.
Returns or refunds will not be accepted in such cases.
TopArabScents is not responsible for damage caused after delivery due to misuse, improper handling, or normal wear and tear.
Returns or refunds will not be accepted in such cases.
Not Satisfied with Your Order
If you are not satisfied with the quality of your item:
- You may request a return, replacement, or refund
- We may offer a replacement with the same or similar product
- If the issue persists, a refund or store credit will be issued
If you are not satisfied with the quality of your item:
- You may request a return, replacement, or refund
- We may offer a replacement with the same or similar product
- If the issue persists, a refund or store credit will be issued
Return Conditions
- Returns must include original packaging
- Items returned without original packaging may be rejected
- Shipping/return fees may apply depending on the case
- Returns must include original packaging
- Items returned without original packaging may be rejected
- Shipping/return fees may apply depending on the case
Disclaimer
TopArabScents is not liable for any indirect or consequential damages resulting from the use of our products.
Our maximum liability is limited to the purchase value of the product.
TopArabScents is not liable for any indirect or consequential damages resulting from the use of our products.
Our maximum liability is limited to the purchase value of the product.
Damage Reporting Requirements
To process damage claims, please provide:
- Clear photos or videos of the damaged item
- Photos of the packaging (if damaged)
- Order number
Failure to provide sufficient evidence may result in rejection of the claim.
To process damage claims, please provide:
- Clear photos or videos of the damaged item
- Photos of the packaging (if damaged)
- Order number
Failure to provide sufficient evidence may result in rejection of the claim.
Refund Process
- Refunds are processed after inspection and approval
- Refunds will be issued via the original payment method
- Processing time may vary depending on your payment provider
- Refunds are processed after inspection and approval
- Refunds will be issued via the original payment method
- Processing time may vary depending on your payment provider
Need Help?
For returns, refunds, or any issues, contact us:
Thank you for shopping with TopArabScents
For returns, refunds, or any issues, contact us:
Thank you for shopping with TopArabScents
